FAQs
Why choose GlowingCo?
- We are a small and friendly UK based team with extensive practical work experience, having worked for multiple SME’s and large corporate firms, HNWI’s and comfortably at C-suite level
- We’re entrepreneurial – thinking on our feet, moving quickly to learn new things, solve problems, provide solutions and achieve streamlined processes
- We understand not one size fits all – providing flexible support that’s totally tailored to your business and personal to you. We regularly review our agreements and you can cancel at any time
- We’re really passionate about what we do and the glowing relationships we build. We truly believe in the service we provide and want to use our skills to help businesses grow!
- We are competitively priced – Our pay-as-you-go rate is very reasonable and our packages for members offer even further discount = the more you use us, the less you will pay.
We’re far cheaper than a permanently employed Personal Assistant too, without the additional legal and financial commitments they come with! Saving you time and money.
Who are the Glowingco VA's?
Our Founder, Morelle Pierson (and her office dog Isla🐾), take a very active role in the day to day running of the business, alongside supporting valued clients and connecting with new partnerships.
Our VAs come from a range of professional backgrounds – PAs and Office Managers, Recruitment and HR, Events Planners and Marketing Managers, Legal Secretaries, Life Coaching and Business Mentoring, Insurance Brokers and Account Managers.
Their experience has been gained within sectors such as (but not limited to); Property Development, Investment and Risk, IT, TV and Radio, Charities, Legal Practices and Education firms.
They have high quality skill sets, tangible experience and join GlowingCo with ambition, passion and discipline to work remotely.
Will I ‘meet’ my Virtual Assistant?
Yes! Once we have decided which of our VA’s is best suited to you, we think it’s important that you ‘meet’ to fully get to know each other and expose us to your business.
This can be done face-to-face or via video calls in the first instance and we recommend regular ongoing virtual meetings to keep in touch.
How quickly will tasks be completed?
We are here to help you as soon as you are ready, so we can hit the ground running together! We are committed to delivering what you need, when you need it.
We manage our diaries in line with priorities, so completion time will depend on the complexity and urgency of the task / project at hand.
If your task / project is time sensitive, the deadline will be agreed before the work begins.
How do we communicate when working together?
Being Virtual Assistants means technology is our friend! We use emails, telephone calls, Skype, FaceTime, MS Teams, Zoom, WhatsApp, online messenger, screen-sharing and project management tools to communicate with our clients.
We will adjust to your preferred style of communication and keep you updated on our progress and activity.
Ask for a copy of our Full Service Brochure for more information.
Can my VA work during the evening / public holidays / on weekends?
Yes! We can be flexible with our working hours.
Most of our clients operate within standard business working hours (Monday-Friday, 9am-5pm) but we understand that business doesn’t always stop there – we can offer support and activity outside of traditional timeframes if required and pre-agreed.
Some of our VA’s work part-time around other commitments, which means they are usually available in the evening and over the weekend too!
Can my VA physically attend events and meetings with me?
In today’s technology-driven world, you might be surprised at just how seamlessly your VA can work with you on anything that you thought would require their physical presence. On the basis that our service is virtual and therefore remote, we would not routinely attend meetings in person, but we are more than happy to accommodate this if required.
Is GlowingCo safe and secure?
We are ICO Members, GDPR compliant and have relevant business insurance in place for everyones security.
Our Virtual Assistants have signed comprehensive Non-Disclosure Agreements, created by legal professionals, to protect your confidential information too.
If you are concerned about confidential information, or would like to know more about our business insurance cover, please contact us for further reassurance.
You can also request a copy of our Terms and Conditions here.
Can I become a GlowingCo VA?
Yes! If you feel your background would be perfect for a VA career, please get in touch so that we can discuss your situation further. We are always open to chatting.
Testimonials
“I am an experienced Event Producer and Social Media Manager having worked in a variety of industries, including Media, Charity, Sport and Wellness. Some of my previous roles have included Talent liaison, content management, diary management, administration and travel support as well as leading on high profile events for ITV and the NHS.
I love supporting businesses and lightening their workloads so that they can focus on the things they are passionate about, as well as being able to confidently lead on larger projects.”
Becca K
“During a period of transition whilst my company scaled, I enlisted the help of GlowingCo.
Morelle had no prior experience in my field, therefore the professionalism and simplicity with which she took on the role of personal PA to me, logistics and fitters diaries was remarkable.
Her skills and knowledge have been incredibly difficult to replicate.
I would recommend Morelle without hesitation!”
Managing Director – Shutter and Garden Room Company
“GlowingCo have taken us to levels we’d never considered with regards to Social media and business support. Through the help of Morelle and the team we have been able to focus on what we do best and not have to worry about all other aspects of the business, as we knew from Day 1 that we were in safe hands.
Would 100% recommend GlowingCo and have done to a number of our clients with great success. Keep on being amazing and thank you for supporting us so incredibly well.”
Founder – Commercial Real Estate Agency
“I was initially apprehensive about using a “virtual assistant” but the staff at GlowingCo have proven themselves to be very professional and prompt with their work. The flexible payment options have been fantastic compared to the overly expensive alternative of hiring a permanent staff member, and I would highly recommend anyone who is considering going down this route to have a conversation with GlowingCo first; Morelle and her team won’t let you down!”
HR Business Owner
“I have worked with Morelle for over 2 years and found her to be a complete professional. She is organised, timely, proactive and can be relied upon in all situations. I would have no hesitation in recommending her and the services her company offer.”
Managing Director – Recruitment Agency
“Morelle and her team provide an essential off-board service taking the strain on everything administerial giving us the time to focus our skills on core activities.
The care and attention to everything they do is welcomed. We never have to worry.
Very happy to recommend their valued services.”
Director – PropCo
“GlowingCo have been a tremendous addition to our virtual team. We have, like so many organisations, changed our way of working in these new times and to be supported by such a great VA team has been a huge advantage.
The financial benefits of using a VA, together with the knowledge we are in safe hands, is considerable and reassuring. We look forward to many years working with GlowingCo, who have a tremendous work ethic and are great value for money.
Give them a call and get your business support system in place. Can not recommend them highly enough.”
Managing Director – Logistics
“We engaged with GlowingCo to help us with collating information about a building project. It involved a considerable amount of research that we simply did not have time to do. Having spoken with Morelle, we agreed a number of hours to start the project off and for Morelle to give us regular updates on how things were progressing. It was such a relief to know we had someone meticulous and thorough following up on all the details, which has enabled us to be fully informed and ready to take the next steps with our project.
The investment of time with GlowingCo has been invaluable to us. We knew the area of carrying out research was not our strength, but Morelle was superb at understanding the brief and knew exactly where to start and always kept us up to date.
We are now looking at other opportunities with GlowingCo to assist us, not only in our businesses, but in our daily lives too. The support we have felt has been transformational in how we achieve our goals. Highly recommend GlowingCo to anyone wanting to have the commitment and support of a professional assistant – who go above and beyond.”
CEO & Business Entrepreneurs
“As a small, director ran company, Morelle approached me at just the right time and to say the least she has taken a huge weight off my shoulders, allowing me to focus on growth at this important stage in our business.
Morelle assists with every aspect of admin work, being very professional and meticulous in everything she does – her commitment to our business never goes unnoticed.
Morelle’s knowledge of marketing, especially on our social media platforms, has also helped a lot.
We are bringing in more business through these platforms since Morelle has taken the reigns.
To summarise, my only regret is not bringing Morelle on board sooner!
One very happy client. We look forward to Morelle helping us function seamlessly for what we hope to be years to come.”
Director – Artificial Grass Wholesaler
“Morelle was just what we needed as a small, growing company.
We required a high-quality professional service to assist us in managing our business administration elements and to assist us with our marketing and social media offerings.
Getting Morelle on board made an instant impact – getting our admin up-to-date and thus allowing us to focus on our core business: delivering development projects.
In addition, we also benefitted from Morelle’s commercial ideas, which we have also started to implement successfully to our clients. We would highly recommend Morelle to others!”
Director – Project Management Consultancy
“GlowingCo have been wonderful for our business and have transformed the way we work.
The clerical and administrative work has helped us to focus on the more business critical issues and opportunities. Productivity amongst myself and my team has improved by 30% since working together!
They’ve also streamlined recruitment issues into a simple, stress-free process. Saved me untold hours of interviews and reading CV’s and delivered exactly what I was looking for within the project guidelines set out from the start!
Morelle has exceeded my expectations and now we deem this service integral to our day-to-day running, reasonably priced and has already paid for itself with regards to the time saved for me and my team.
Could not recommend GlowingCo highly enough!”
Company Director – Commercial Agency
If you are interested in any of our services, please do get in touch!
Click here if you would like a copy of our Terms and Conditions.